Simply House Ltd
2/150 Cavendish Road
Christchurch 8052
New Zealand
Phone 0064 3 352 9064
Fax 0064 3 354 6521
Fax 0064 3 354 6521
FREE Fax NZ 0800 827 746 AU 1800 237 702
ON TIME The Watchmakers
Warranty / Guarantee
- 12 month warranty
- All products sold by ON TIME are inspected prior to despatch
- guarantee against any manufacturing defects
- Our guarantee does not cover wear and tear, misuse, accidental or water damage.
- in the unfortunate event of a claim we shall repair, replace or credit at our discretion.
- The first priority is to contact us immediately stating the nature of the claim.
- We will reply promptly to provide a sympathetic resolution.
- New Zealand customers may be asked to return the goods for inspection or repair
- overseas customers a resolution may be achieved without additional costly freight charges.
- Should Goods Arrive Damaged We Must Be Notified Within 14 Days of Invoice Or Claim Will Not Be Accepted
Freight damaged
- Should your goods arrive damaged in transit contact us via email immediately.
- We will lodge a claim against the freight company.
- We will despatch a complete replacement to you at no additional cost.
- We may request that you send us an email picture of the damage.
- Should Goods Arrive Damaged We Must Be Notified Within 14 Days of Invoice Or Claim Will Not Be Accepted
Freight Terms
- Free Freight all retail orders worldwide
- Free Freight all trade orders over $100 NZ [ oceania region ] Clocks will attract a small freight charge
Delivery Times
- Orders despatched daily Monday to Friday
- Approximate delivery times
- New Zealand 1 to 2 days
- Australia 5 to 10 days
- USA 7 to 14 days
- UK 7 to 14 days
- Other 14 days+
Refunds
- Be sure of your selection as we are unable to refund if you simply change your mind.
- However all goods sold are covered by our comprehensive guarantee and the consumer guarantee act of New Zealand.
Pocket watch experts and makers of the best watch straps in the world. We also own on time specialised watch retail stores, and now we have opened Old Timers a fantastic clock museum with a watchmakers workshop attached
Location
P.O.Box 5385
Christchurch
New Zealand
Phone: 64 3 352 9064
Fax: 64 3 354 6521
Click here to contact us
Location
P.O.Box 5385
Christchurch
New Zealand
Phone: 64 3 352 9064
Fax: 64 3 354 6521
Click here to contact us
