Fax 0064 3 354 6521
- 12 month warranty
- All products sold by ON TIME are inspected prior to despatch
- guarantee against any manufacturing defects
- Our guarantee does not cover wear and tear, misuse, accidental or water damage.
- in the unfortunate event of a claim we shall repair, replace or credit at our discretion.
- The first priority is to contact us immediately stating the nature of the claim.
- We will reply promptly to provide a sympathetic resolution.
- New Zealand customers may be asked to return the goods for inspection or repair
- overseas customers a resolution may be achieved without additional costly freight charges.
- Should Goods Arrive Damaged We Must Be Notified Within 14 Days of Invoice Or Claim Will Not Be Accepted
- Should your goods arrive damaged in transit contact us via email immediately.
- We will lodge a claim against the freight company.
- We will despatch a complete replacement to you at no additional cost.
- We may request that you send us an email picture of the damage.
- Should Goods Arrive Damaged We Must Be Notified Within 14 Days of Invoice Or Claim Will Not Be Accepted
- Free Freight all retail orders worldwide
- Free Freight all trade orders over $100 NZ [ oceania region ] Clocks will attract a small freight charge
- Orders despatched daily Monday to Friday
- Approximate delivery times
- New Zealand 1 to 2 days
- Australia 5 to 10 days
- USA 7 to 14 days
- UK 7 to 14 days
- Other 14 days+
- Be sure of your selection as we are unable to refund if you simply change your mind.
- However all goods sold are covered by our comprehensive guarantee and the consumer guarantee act of New Zealand.
Location
P.O.Box 5385
Christchurch
New Zealand
Phone: 64 3 352 9064
Fax: 64 3 354 6521
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